Virtual Queue Feedback Form
We'd love your feedback! Fill in the quick form below to help us improve and get a chance to win a
£100 gift voucher!
Event Suitability
How well did the virtual queue system fit your event format?
Perfectly
Mostly worked
We had to adapt
Not a good fit
How aligned was it with your operational needs?
Exceeded expectations
Met expectations
Somewhat met expectations
Did not meet expectations
Visitor Experience
Did visitors receive SMS correctly?
All/Most did
Some had issues
Many didn’t
Were the messages clear?
Very clear
Mostly clear
Somewhat confusing
Not clear
How disruptive were SMS issues?
None
Minor
Moderate
Major
Critical
Did any visitors express confusion?
No
A few
Several did
Staff Experience
How intuitive was the system for staff?
Very intuitive
Somewhat intuitive
Required explanation
Hard to use
How many staff used the system?
1
2-3
4-5
More than 5
Did roles affect usability?
No
Yes - slight
Yes - significant
System Performance
Any technical issues observed?
No
Minor bugs
Message delays
System downtime
Was live ticket visibility helpful?
Extremely helpful
Helpful
Somewhat helpful
Didn’t use it
Looking Ahead
Would you reuse this system?
Yes
Maybe
No
Offline fallback (e.g. printed QR codes)?
Very helpful
Maybe
No need
Preferred communication channels?
SMS only
WhatsApp
Email
In-app alerts
All of the above
Would you like to enter the £100 voucher draw?
Yes, count me in!
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